PRIVACY POLICY

We understand the importance of your personal information and are committed to ensuring its confidentiality and security. This Privacy Policy outlines how Osmond Saint (collectively, “we,” “us,” or “our”) collects, uses, and shares information about you when you use our websites and online services (“Services”) or interact with us in any other way.

Please take a moment to read through this policy carefully and reach out to us with any questions via our Contact Page.

By providing us with your personal information, you signify your acceptance of this Privacy Policy. If you choose not to provide personal information, it may impact your use of our website or the products and services available on it.

COLLECTION OF PERSONAL INFORMATION

Personal Information: We collect personal information for various purposes, depending on our interaction with you. This may include:

• Name;
• Contact details including email address, address, and telephone number;
• Date of birth;
• Demographic information such as postcode;
• Credit card or other payment details (if purchasing from us);
• Preferences and opinions;
• Any other information requested by our website or provided by you.

Non-identifiable Information: We also collect data that cannot be linked back to any individual. This includes information sent by your browser when you visit our website, such as:

• Your computer’s IP address;
• Browser type;
• The webpage you visited before ours;
• Pages you visit on our website and the time spent on those pages;
• Items and information searched for on our site, access times, dates, and other statistics.

This data is collected to help us improve our website and the services and products we offer. It is not used in conjunction with any personal information.

HOW WE COLLECT YOUR INFORMATION

We may gather your information through various means, including:

1. Directly from you, when you:
   • Browse our website;
   • Save an item;
   • Register on our site;
   • Make a purchase;
   • Contact our Customer Care;
   • Interact with our social media;
   • Speak with our team members.
2. Indirectly from third parties such as our affiliates, business partners, and commercial entities.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process orders, transactions, and create tax invoices or receipts;
• Communicate with you about products, services, offers, and events;
• Conduct research and analysis;
• Improve our website and gauge traffic and trends;
• Deliver personalised content;
• Engage in marketing and direct marketing;
• Run competitions or offer additional benefits;
• Comply with legal obligations and regulatory directions.

DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We may share your personal information with:

• Service providers assisting us in delivering our products and services;
• Credit agencies, courts, and regulatory authorities in case of non-payment;
• Legal and law enforcement agencies as required by law or to protect our rights;
• Third parties for market research and marketing strategy analysis.

We ensure these third parties adhere to this Privacy Policy regarding your personal information.

In the event of a business transfer or sale, we reserve the right to transfer our databases, including personal and non-personal information contained within, to the extent permitted by law.

ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION

You have the right to access and correct your personal information held by us. Please contact us in writing to request this information.

COMPLAINTS ABOUT PRIVACY BREACHES

If you have any concerns or complaints about our privacy practices, please contact us at GLOW@OSMONDSAINT.COM. Further information on privacy and personal information protection can be found at the OAIC website.

COOKIE POLICY

Our website uses cookies to personalise and enhance your experience. By using our site, you consent to the use of cookies. You can adjust your device settings to decline cookies, but this may affect your user experience.

We use various types of cookies for analytics, customer preferences, and marketing.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Your continued use of our website after any changes signifies your acceptance of these changes. We encourage you to review this policy regularly.

CONTACT US

For any questions, feedback, or complaints, please contact us at:

Mail: PO BOX 3362 Norwood SA 5067

Email: GLOW@OSMONDSAINT.COM